Phil Dourado

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The 60 Second Leader™
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Books
Seven Secrets
Living with Huntington's
The 60 Second Leader™
The Little Book of Leadership

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Leadership development
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People I like
Anita Roddick
Ricardo Semler
Kjell Nordstrom
Aidan Halligan
Shaun Smith
Marion Janner
Rene Carayol
Happy Henry
Peter Fisk
Chris Daffy
Robert Levering
Gerry Farrelly
Ron Kaufman

Working with

Leaders in London

Book Reviews

The New Leaders:
Daniel Goleman et al
(Titled Primal Leadership in the US)

For Phil's reviews of this and other books click here.

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The Customer Blog

Tips to get you closer to your customers

Monday, July 21, 2008

How to succeed in marketing

More Savage Chickens

Labels: marketing

posted by Phil Dourado # 9:49 AM

0 comments

Wednesday, July 16, 2008

How not to give customer service in a downturn

When trading conditions get tough, you have to take even more care of the customers. If that message isn't clear from leaders at all levels in the organization, watch out for this kind of customer service as a result (the clip is about three and a half minutes):

Labels: customer service

posted by Phil Dourado # 7:28 AM

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Monday, July 14, 2008

Why I hate Ikea, Ryanair and Capital One

Not me. But Shaun Smith, who writes a nice piece on this in the GCCRM July e-newsletter, which you can read here:

"There are some brands that I hate: Brands like Ryan Air, IKEA and Capital One. Yet I admire them for their singularity of purpose, clarity of vision and superior returns.I hate Ryan Air because it ...full story

posted by Phil Dourado # 1:43 AM

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