Phil Dourado

Phil who?
CV/Resume
What's on my wall?

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Join mailing list Email: Tips and insights on leadership, management, customers

The 60 Second Leader™
The book
The learning system

Books
Seven Secrets
Living with Huntington's
The 60 Second Leader™
The Little Book of Leadership

Work with me
Leadership development
Customer focus
Email newsletters
Speaking
Columnist

Some of my work
Corporate Publications
Newspapers & Magazines
Web & Journal Editing

People I like
Anita Roddick
Ricardo Semler
Kjell Nordstrom
Aidan Halligan
Shaun Smith
Marion Janner
Rene Carayol
Happy Henry
Peter Fisk
Chris Daffy
Robert Levering
Gerry Farrelly
Ron Kaufman

Working with

Leaders in London

Book Reviews

The New Leaders:
Daniel Goleman et al
(Titled Primal Leadership in the US)

For Phil's reviews of this and other books click here.

Site Design by Brom Sulaiman

Reader comments

From: - Ron Kaufman
ReplyTo: - Ron Kaufman
Subject: Re: StartTheMonth: 12 lessons from Ikea
To: Phil Dourado

Phil,

I consider your writing amongst the most readable on the Net. Keep it up!

Ron

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From: Professor Aidan Halligan, Deputy Chief Medical Officer, England, Director of Clinical Governance, the NHS

Delivered: In person, June 2005

Phil, your writing is poetry. You have a rare talent. I circulate your newsletters to my colleagues. I print them out and keep them in a box on my desk.

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From: John Moore Sent: 10 September 13:36
To: Phil@ecustomerserviceworld.com
Subject: Just wanted to say Well Done Phil!

I get quite a lot of regular newsletters in my email. I'm not good at
keeping up with them.

But I pretty much always read yours. Why?

Because it's well written
Because it's generous with sharing ideas
Because it's clear to me that you guys believe this stuff and it's not
just about making money.

So well done Phil. Please keep it up!

Best
John Moore

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-----Original Message-----
From: Janiene Schultz

Sent: 02 August 2004 18:11
To: Phil@eCSW.com
Subject: Here's what is on my wall!

Love your e-newsletter -- can't wait to read it each time it pops into my mailbox.

Many thanks for all your wisdom - and the wisdom of other fabulous people.

Sincerely,

Janiene Schultz

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-----Original Message-----
From: Hilary Doyle, American Airlines
Sent: 02 August 2004 09:34
To: Phil@eCSW.com
Subject: Wall contribution

Please keep up the StartThe Week email - always interesting to read.

Thanks
Hilary Doyle
American Airlines

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-----Original Message-----
From: john sheridan (blindSpot.ca) Sent: 30 August 2004 12:24
To: Phil@ecsw.com
Subject: What's on my Wall

Phil,

Still a great newsletter.

All the best,

John

John Sheridan
President
blindSpot Business Consulting Inc.
blindSpot.ca

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From: Michelle Holmquist
Sent: 30 August 2004 17:00
To: Phil@ecsw.com
Subject: On my wall

Hi Phil

I sure enjoy your newsletter! Thank you for the weekly information.

Best,
Michelle Holmquist
Manager, Customer Relations
Heaviland Enterprises, Inc.
www.heaviland.net

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-----Original Message-----
From: Dave Merriam
Sent: 17 August 2004 13:50
To: 'Phil@ecsw.com'
Subject: What's on your wall...

Hi Phil,

I love the weekly Start The Week email. I am planning on being there in Orlando in November. I am the Director of Skiing at the Stowe Mountain Resort in Vermont.

Thanks,

Dave Merriam

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-----Original Message-----
From: Wallin, Dick Sent: 22 November 2004 10:01
To: Phil@ecsw.com
Subject: On my wall

Phil,

Thanks for the great newsletter– it makes Monday mornings something to look forward to– even though (or perhaps because) I tend to read this on a Sunday night!

Dick Wallin
Director of Systems and IT
Domino UK Limited
W:www.domino-printing.com

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-----Original Message-----
From: K Moor
Sent: 31 October 2004 21:19
To: Phil@ecsw.com

Keep up the great work I look forward to receiving your emails.

Sincerely, Kaye Moor

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Kaye Moor
Managing Director
Wolters Kluwer Shared Services Asia Pacific
Website: http://www.cch.com.au

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-----Original Message-----
From: Simon Hall, New Zealand

Sent: 14 May 2003 04:30
To: 'Phil@eCustomerServiceWorld.com'
Subject: FW: How to be Yoda (3 minute read)

Hi Phil,

I'd just like to say that, once again, through all the CRM related bumpf I
get sent yours is the only one I regularly read when I'm busy ... concise,
relevant and wise! My favourite aspect is that the subject content relates
to many areas of life not just CRM.

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----Original Message-----
From: Neil Wallace Sent: 26 December 17:11
To: Phil@eCustomerServiceWorld.com
Subject:

WHOEVER PUT THE "to unsubscribe....." PART ON YOUR EMAIL NEWS LETTER SHOULD BE SHOT!
WOULD I UNSUBSCRIBE FROM EATING, WOULD I UNSUBSCRIBE FROM BREATHING, WOULD I UNSUBSCRIBE FROM "EVERYBODY LOVES RAYMOND" AND "WHOSE LINE IS IT ANYWAY" ????
NOT"

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From: Yvette van Loon Sent: 29 October 13:05
To: 'phil@ecustomerserviceworld.com'
Subject: Start the week magazine

Hello Phil Dourado,

I just want to let you know that I really enjoy my mondays! I'm a project manager, working at a Dutch CRM software developer and I will advise all my clients to subscribe to this online magazine. Because besides learning from the tips & tricks, it's also good for a good laugh at monday morning.

Thanks and don't stop!

Yvette

____________________________________________________________

AMYYON
Yvette van Loon-van Beek :
Rozenburglaan 9727 DL Groningen
The Netherlands ::

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