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The 60 Second Leader™
The book
The learning system

Books
Seven Secrets
Living with Huntington's
The 60 Second Leader™
The Little Book of Leadership

Work with me
Leadership development
Customer focus
Email newsletters
Speaking
Columnist

Some of my work
Corporate Publications
Newspapers & Magazines
Web & Journal Editing

People I like
Anita Roddick
Ricardo Semler
Kjell Nordstrom
Aidan Halligan
Shaun Smith
Marion Janner
Rene Carayol
Happy Henry
Peter Fisk
Chris Daffy
Robert Levering
Gerry Farrelly
Ron Kaufman

Working with





Leaders in London

Book Reviews

The New Leaders: Daniel Goleman et al (Titled Primal Leadership in the US)

Customer focus

“It’s not the age of the Internet. It’s the age of the Customer.”
- Richard Branson (quoting Patricia Seybold)

Becoming more customer-centred is one of the major challenges facing organizations today.

I can help your people get closer to your customers through inspirational learning programmes developed to match your needs and then delivered by email and/or intranet. The programmes centre on short, sharp, practical learning points that can be applied immediately and at all levels.

I can also create and deliver an in-house presentation as part of a customer focus training or motivation or sales kick-off day, based on your corporate brief. Or I can develop material or speeches for your CEO or other leaders to present in-house.

My experience in this area

• Three years as editor of Customer Service Management Journal (now called Customer Management Journal)
• One year as founding editor of the US sister title Customer Service Management Journal
• Co-founder and five years as Editorial Director of www.eCustomerServiceWorld.com
• Created and delivered a series of 60-second ‘customer inspiration points’ for a major UK high street bank. These were delivered to the branches monthly via desktop intranet and used each morning to inspire the team huddle.
• I have also presented at and chaired the Leadership Stream of the North American Conference on Customer Management – the largest customer-focussed conference in North America

If you want to talk about how I might help your organization become more customer focussed, through regular customer focus e-newsletters or inspirational and practical quick-learning programmes, as described above, contact me

The Leadership Race: click to see who wins

Read my blogs
Leadership Blog
Customer Blog

Must read
How to change the world
Johnnie Moore
Tom Peters
Seth Godin
Bob Sutton
Jim Clemmer
The Laws of Simplicity

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thehungersite.com

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