I like the distinction in this slideshare between the 'Wizard Merlin' approach to insight - the Feynmanesque brilliance that allows a few 'magicians' to spot patterns the rest of us can't see until they are pointed out to us - and the 'Prepared Mind' approach that Columbo is credited with, and that us plebs can cultivate in ourselves.

Leading innovation depends on cultivating a 'prepared mind' (see the post on happy accidents), though I'm pretty sure it was Pasteur who coined the phrase 'the prepared mind', not Posner, as credited in this slideshow. I'm looking forward to Harry Palmer on strategy...

In his book The Halo Effect, Phil Rosenweig lays out 9 specific delusions and shows how they distort the advice you find in management books. You can reduce most of his nine points to one: looking at successful organizations then mis-connecting cause and effect; trotting out one or a series of 'causes' that are presumed, but often not causal at all. The nine delusions are:



1. The Halo Effect
Tending of analysis of a company to reflect only the overall results

2. The Delusion of Correlation and Causality
The lack of proof of causality in many situations

3. The Delusion of Single Explanations
One factor is unlikely to be the reason for success or failure

4. The Delusion of Connecting the Winning Dots
Problems with only considering "winners" is "losers" may have the same dots.

5. The Delusion of Rigorous Research
Mistaking large volumes of data for good data

6. The Delusion of Lasting Success
Most companies tend to the mean eventually

7. The Delusion of Absolute Performance
Companies can do well and still fail if a competitor does better

8. The Delusion of the Wrong End of the Stick
Successful companies may do various things but that does not mean that doing those things will make you successful

9. The Delusion of Organizational Physics
Business organizations are just not that predictable

To which you could add a tenth: The delusion that a leader at the top is the cause of the organization’s current success.

Source: Adapted from Phil Rosenweig’s book The Halo Effect

The New York Times calls Umpqua Bank "Starbucks with tellers."

Jerry Fritz of Madison-Wisconsin University told me he'd discovered a cool new bank several years ago, called South Umpqua Bank, that re-designed itself from the ground up . Now, as Umpqua Bank, it is possibly the coolest bank in the world (vying with Grameenbank, which is cool for completely different and more substantial reasons).

The CEO Ray Davis, who led what he calls a 'banking revolution' in re-designing Umpqua's processes and its external as well as internal brand, has written a book on it, which I recommend, called Leading for Growth.

From the book jacket: "When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank."

Eleven years, $7 billion in assets, and 128 branches (or " bank stores" in Umpqua lingo) later, the moniker seems quite apt. Other banks scratched their heads when Davis sent his tellers to Ritz-Carlton to learn customer service and were intrigued when he hired a cutting-edge design firm to completely re-think retail layout.

Now, with a top design award under their belt, a name change (there never was a North Umpqua bank), and a completely new definition of the banking business, Umpqua has become the darling of the entrepreneurial press and a growth powerhouse."

Here's a slideshow of my free eBook The Little Book of Leadership (Powerpoint version). If you like it, you can download it from Slideshare and email it to anyone else you feel may like it, too. If you'd rather have the pdf version, click on the little cover of the book right at the top of this page, in the masthead, to download the pdf version. I think it works better as a slidecast, myself.Click on the play button, below.

“In a neurological sense, laughing represents the shortest distance between two people because it instantly interlocks limbic systems. This immediate, involuntary reaction, as one researcher puts it, involves “the most direct communication possible between people – brain to brain – with our intellect just going for the ride, in what might be called a ‘limbic lock’.”
- Daniel Goleman, Primal Leadership

I'm pretty sure he stole that from the comedian Victor Borge, by the way, whom I recall saying "Laughter is the shortest distance between two people."

Anyway, Goleman goes on to say that research shows that interviewees who laugh are more likely to get the job and that bosses who laugh are more likely to get on with, and get the most out of, the people they work with.

"We are here on earth to do good for others.

What the others are here for, I do not know."

- W. H. Auden

PICTURE CREDIT: www.3dm3.com

From Shaping Tomorrow, I learn this new word (OK, it's been around for a while, but I'm slow sometimes), which I love: Crowdsourcing. Inspired by the book The Wisdom of Crowds, of course. Here's what it means, according to the Shaping Tomorrow crew:

"

We all know something
We all have unique ideas. We can all contribute to our futures. And, though as individuals we might be blind to tomorrow, collectively we can see much of what is coming.

Stakeholder views
We have learned from direct experience that companies miss the most obvious source of information on how the future will be different; their stakeholders. An organisation’s people, its suppliers and customers often have deep insights into many aspects of the future that management ignores. Tapping this source is easy and fast using tightly framed questions about how the future will be different and what you should be doing about it."

PICTURE CREDIT: www.3dm3.com

Labels: Wisdom of Crowds

Kate Moor posted this in her blog over in The Leadership Hub. It's from General Colin Powell and rings true to me:

"Organization doesn't really accomplish anything.
Plans don't accomplish anything, either.
Theories of management don't much matter.
Endeavors succeed or fail because of the people involved.
Only by attracting the best people will you accomplish great deeds."

Labels: Colin Powell

Research shows that when bad leaders take a leadership self-assessment test they score themselves highly. They have blind spots about their own leadership and can’t see that they can be any better. That blind spot is self-reinforcing: it's a major reason they are bad leaders.

Yet, when good leaders take leadership self-assessments, they often score themselves lower than the bad leaders. That’s because they always want to be better, and can see a long improvement road ahead.

In other words, a lot of bad leaders are at stage 1 of these four stages of learning:

i. Unconscious Incompetence
ii. Conscious Incompetence
iii. Conscious Competence
iv. Unconscious Competence (Mastery)

Source: The four stages of learning come from Joseph O’Connor’s book Introducing NLP (Neuro Linguistic Programming). I'm not a fan of most practitioners of NLP, who see it as a way of influencing other people. But, some of the thinking behind it is interesting.

Cause and effect is never as simple as it looks.

What do the elements of this list have in common?

Anesthesia
Cellophane
cholesterol lowering drugs
cornflakes
dynamite
the ice cream soda
Ivory soap
artificial sweeteners
nylon
Penicillin
photography
Rayon
PVC
Smallpox vaccine
stainless steel, and
Teflon.

Yes, like Post-It note glue, they were all discovered 'by accident'. Or rather, their application came after their discovery.

Most organizations adopt a scientific model of innovation, as innovation thinking emerged from Research and Development. R&D-based innovation assumes controlled cause and effect.

But, innovation throughout the enterprise in how work is done is the broader role that leaders have to develop. And that tends to emerge rather than be prescribed.

Harvard's Robert D. Austin says that to lead innovation you have to draw from art as much as from science.

Austin notes that artists try to develop a talent for causing good accidents, and they cultivate an ability to notice the value in interesting accidents.

Pasteur called this the “prepared mind". In leadership terms, we need to move away from seeing the leader as an external force for change, one whose actions are 'causes' that intend to generate the 'effect' of change/improvement throughout the organization, and see leadership as something that takes place within the system, helping the organization 'bet' on emerging trends as they occur.